The BMC Helix Consultant must have a wide range of knowledge with the configuration, customization, implementation and maintenance of BMC Remedy/Helix applications. Knowledge of supplemental products such as Business Workflows, Helix GPT or Discovery are considered beneficial. This role will primarily be remote, but depending on the client may require the ability to be on-site.
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Seeking an experienced Senior Genesys Cloud CX Consultant to design, implement, and support Genesys Cloud CX solutions. Responsibilities include conducting discovery sessions, creating technical documentation, customizing IVRs, and driving migrations to Genesys Cloud. The ideal candidate will have strong problem-solving abilities and the ability to work closely with clients.